Frequently Asked Questions
Everything you need to know about shopping for fresh groceries and international flavors at Unimarket.
How do you ensure the freshness of perishable goods during shipping?
We use specialized temperature-controlled packaging, including insulated liners and cold gel packs, to ensure that all fresh and frozen items maintain their quality from our warehouse to your doorstep.
What is your policy on product expiration dates?
At Unimarket, we guarantee that all delivered food products will have a reasonable shelf life. If you receive an item that is near its expiration date or has expired, please contact our support team for a full refund or replacement.
Where do you ship to and how long does it take?
We currently ship nationwide. Standard shipping typically takes 2-4 business days, while express options are available for those who need their groceries sooner. Delivery times may vary based on your distance from our distribution centers.
What should I do if my order arrives damaged?
If any items in your order are damaged or leaking, please take a photo of the product and the packaging and email it to our customer service within 24 hours of delivery. We will resolve the issue immediately.
Do you offer organic or gluten-free product selections?
Yes, Unimarket carries a wide variety of organic, gluten-free, and vegan products. You can use our website filters to easily browse items that meet your specific dietary requirements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.